FAQs
Everything you need to know

Frequently Asked Questions

Placing an order is easy! Head over to the Shop page, choose your products, select your size, scent, and soap base (for soaps), then add them to your cart. When you're ready, scroll down to the checkout section, fill in your details, choose your delivery method and payment, and hit Place Order. Mady will reach out to confirm your order and get it on its way to you!
Shipping typically takes around 3 business days once your order has been processed and shipped. Shipping costs are calculated per order using Pirate Ship — Mady will contact you with the exact shipping total before your order ships, and you will not be charged until it is confirmed. Local delivery is always free!
All sales are final due to the handmade and personal nature of our products. However, if your product arrives damaged or does not meet our quality standards, we will issue a full refund and send a replacement product to make it right. Your satisfaction means everything to us! If you have an issue with your order, please reach out at 918-313-1606 and Mady will take care of you.
To keep your products fresh and effective, store them in a cool, dry place and avoid direct sunlight. Heat and humidity can affect the texture of body butters, so keeping them away from steamy bathrooms or windowsills will help them last longer. A bedroom dresser or cabinet works perfectly!

Still have questions?

Mady is happy to help! Reach out through any of the options below and she will get back to you as soon as possible.

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